Delivery & Shipping Policy

What we deliver

PhysioTalk is an online study service. Everything we sell — Premium (30 days or a semester) and the AI Boost top-up — is a digital service used in your web browser at www.physiotalk.app. No physical product is shipped, so there are no shipping or delivery fees and no delivery address is needed.

When it is delivered

• Card, mobile wallet or Apple Pay (through Paymob): Premium or the Boost switches on in your account immediately once Paymob confirms the payment — usually within a minute. You see it on the Premium page and in your sidebar.
• InstaPay or Vodafone Cash transfer: we check that the money arrived and switch Premium on by hand — usually within a few hours, and at the latest within 2 working days. The app shows the status of your transfer while you wait.
• Your Premium period starts on the day it is switched on (or, if you buy again while still Premium, the day your current period ends — you never lose days).

Where it is available

PhysioTalk works anywhere with an internet connection, on a phone, tablet or computer. You can pay with an Egyptian card or wallet, or with a card from outside Egypt (charged in Egyptian Pounds and converted by your bank).

Confirmation

Every purchase appears on your Premium page with its date, amount, payment method and the dates your Premium runs. Paymob also shows a confirmation when the payment goes through.

If it didn't arrive

If you paid and Premium or the Boost isn't on your account after the times above, email us at physiotalk0@gmail.com or call 01040855428 with the date, amount and how you paid. We switch it on or refund you in full — see section 2 of our Refund & Cancellation Policy.